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Frequently Asked Questions


open-close-arrowDo I need to install a satellite dish?

You Dont need a Satellite Dish to use ImaxTV.
ImaxTV is an IPTV receiver which means (Internet Protocol Television), it uses internet technology to stream the channels to your TV without a satellite dish.

open-close-arrowWhat is iptv?

The abbreviation IPTV stands for Internet Protocol Television.
With an IPTV box you can use the internet to stream live TV programming onto your TV without a dish or computer.
Simply connect your ImaxTV Box to your home internet via wired or wireless connection and to your TV.
Then just relax and enjoy your favourite channels with uninterrupted streaming.

open-close-arrowWhat is the difference between Satellite TV and ImaxTV TV?

Satellite programming requires the customer to install a dish outdoor, offers limited number of channels and has high monthly service fee.
ImaxTV does not require a dish.
All that’s required is an internet connection to stream Live Channels to your TV.
ImaxTV offers hundreds of channels and costs much less.

open-close-arrowIs it easy to connect ImaxTV to my TV and how do I do it?

ImaxTV is so easy to install.
All you have to do is connect your ImaxTV TV Box to the internet using the Ethernet cable or wifi, connect it to your tv using HDMI cable and plug in the power cord.
All cables are included in the box.

Once it is connected to your internet and turned ON, Simply press OK on the LiveTV Icon on the Home Screen.

You can then proceed to Activate your Service by entering your Activation Code.

Your Activation Code can be found on your Invoice which has been emailed to you.

Your account will be automatically activated and your Service starts from that date.

open-close-arrowAre ImaxTV Devices Wireless?

Yes ImaxTV Devices support Wifi.

ImaxTV Media players have Wireless: 802.11 a/b/g/n, 2.4 GHz/

Please Note: Your ImaxTV Device must be within an acceptable range with your wifi Modem or Router. We recommend no more than 3 to 4 meters for best results.
A Wired Ethernet connection is always recommended and will give better results. Also powerline adaptors work well if you cannot use an ethernet cable.

open-close-arrowWhat internet speed do I need?

To use ImaxTV you will need 2 Mbps internet speed or higher.

open-close-arrowWhere can I use My ImaxTV?

ImaxTV can be used anywhere in the world.
All that is needed is Internet and a TV!

open-close-arrowWhat makes ImaxTV so Good?

ImaxTV pioneered streaming for the TV, and we aspire to power every TV in the world.
ImaxTV developed a streaming platform that delivers a best-in-class user experience with no buffering or Freezing.

The ImaxTV Team are always adding new and exciting features to the platform.

And all Software updates are free.

open-close-arrowAre there extra fees or charges with ImaxTV?

With ImaxTV there are no hidden fees or extra charges.
The purchase price includes 6 months or 12 months, depending on which package you choose with no more to pay.
This means there are no hidden monthly fees.
ImaxTV is a pre paid service.

open-close-arrowReeltime- ImaxTV time shift

Reeltime is the ImaxTV Timeshift Feature.
With ImaxTV you are able to rewind any channel back up to 1 full week without using any storage device.
You can also Pause Live Tv.

open-close-arrowReeltime ACTIVE EPG

A World First by ImaxTV.
Reeltime - NOW AVAILABLE on all Packages.
Another World First by ImaxTV.
Reeltime ACTIVE - NOW AVAILABLE on all Packages.
What is it you ask?
Reeltime is an Active Electronic Program Guide.

This allows you to Watch any program aired in the last 7 days anytime.

Never miss any of your favorite shows again.